Privacy Policy

Effective Date: 1 January 2026  ·  Seeds of Hope Queensburgh, Durban, South Africa

Seeds of Hope Queensburgh ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our programmes. We process personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, telephone number.
• Donation information: Bank transfer references (e.g. donor name or company used as a payment reference).
• Communication data: Messages you send via our contact form or email.
• Technical data: IP address, browser type, and pages visited (collected automatically via standard web server logs).

We do not collect sensitive personal information such as race, health data, or financial account numbers directly through this Site.

2. How We Use Your Information

We use the information collected to:

• Respond to enquiries and communications.
• Acknowledge and process donations.
• Provide updates on our programmes and activities (only where you have consented).
• Improve our website and services.
• Comply with applicable legal obligations.

3. Legal Basis for Processing

We process your personal information on one or more of the following grounds under POPIA:

• You have given consent to the processing.
• Processing is necessary to fulfil our legitimate purposes (e.g. responding to your enquiry).
• Processing is required to comply with a legal obligation.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Behind the Mission Foundation, our parent organisation, for administrative and financial record-keeping.
• Service providers, including website hosting providers and email services, who are bound by confidentiality obligations.
• Authorities, where required by law, court order, or government regulation.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Donation records are retained for a minimum of five (5) years for financial compliance purposes.

6. Security

We take reasonable technical and organisational precautions to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Object to the processing of your personal information.
• Request deletion of your personal information (subject to legal retention obligations).
• Lodge a complaint with the Information Regulator of South Africa.

8. Cookies

Our Site may use cookies for basic functionality and analytics. You can configure your browser to refuse cookies, although some features of the Site may not function correctly as a result. We do not use cookies to track your activity across other websites or for advertising profiling.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

10. Contact Our Information Officer

To exercise your rights or raise any concerns regarding your personal information, please contact our Information Officer: